Privacy Policy
Effective Date: 15/08/2025
Fortis BPO (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide to us when you interact with our website https://fortis-bpo.com and our services.
1. Information We Collect
When you use our contact form, we may collect the following personal information:
- Name
- Email Address
- Phone Number
- Message Details
We may also collect non-personal information such as browser type, IP address, and website usage data through analytics tools to improve our website and services.
2. How We Use Your Information
We process your personal data for the following purposes:
- To respond to your inquiries and provide customer support.
- To communicate with you regarding our services.
- To improve and personalize your experience on our website.
- To comply with legal obligations or enforce our terms of service.
We do not sell, rent, or trade your personal data to third parties.
3. Lawful Basis for Processing
We process your personal information under the following lawful bases:
- Consent – When you provide your details via our contact form.
- Legitimate Interests – To operate, improve, and market our services.
- Legal Obligation – Where necessary to comply with applicable laws.
4. Data Sharing and Disclosure
We may share your information with trusted third-party service providers (such as hosting and email services) who assist us in operating our website and providing our services. These parties are bound by confidentiality and data protection obligations.
We may also disclose information if required by law or to protect our legal rights.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once data is no longer needed, it will be securely deleted.
6. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.
7. Your Data Protection Rights
Under applicable data protection laws (including GDPR if you are located in the EEA or UK), you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your personal data.
- Object to or restrict our processing of your data.
- Withdraw consent at any time (without affecting the lawfulness of prior processing).
- Request a copy of your personal data in a portable format.
To exercise these rights, please contact us at hello@fortis-bpo.com.
8. International Data Transfers
If you are accessing our website from outside the United Kingdom, your information may be transferred and stored in countries that may have different data protection laws. We will ensure appropriate safeguards are in place to protect your information.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Fortis BPO
Phone: +44 20 3334 8533
Email: hello@fortis-bpo.com
Website: https://fortis-bpo.com
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
